You may cancel a payment made on this website within seven days of making the order by sending an email quoting your account number or by quoting the date of payment and the name of the person who made the payment.
All refunds will be credited to the payment card used to make the order.
We will investigate any reasonable claims for refunds.
We are committed to security of your information and will investigate reported unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.
All refunds are subject to security controls.
Our company is known for the way it looks after customers. This reputation is built on over 140 years of trust and the passionate team of people that have always believed in Bournes commitment to deliver excellent customer experiences.