My last move 5 years with [another moving company] was a terrible experience, so I certainly was not looking forward to this move! However, I needn’t have been concerned at all. The team leader Pete was fantastic! He was not only efficient but also was courteous and nothing was too much trouble for him! His crew were also very polite and each of them introduced themselves to me upon arrival. They worked wonderfully as a team under Pete's expert management and the loading up happened smoothly like a well-oiled machine! After waiting all afternoon at my new address only to be told that completion would not be happening, they did not complain and were really helpful. The unloading a couple of days later was in dreadful weather conditions but they were wonderful and respected my property. They all need to be congratulated! Rosie in the office was wonderfully helpful when completion dates kept changing and Alice was also very good. I would not hesitate in recommending Bournes.
Customer feedback for Removals services to Hawkhurst, Kent
Thank you very much for making a difficult stressful day almost pleasurable! Rosie P was always calm and coped with our many changes and uncertainties of dates and loads. The telephone was answered promptly and staff very pleasant. What can we say about the superb Darren and his partner Andy? Make sure you hang on to these guys, they worked quickly and efficiently, no problem was insurmountable and their people skills were excellent. All this, and due to kettle issues, they never got a single cup of tea. They probably won't thank me, but they would be able to manage the most difficult of your jobs and customers. I had thought the quote was expensive, I ended up thinking it was worth every penny.
Customer feedback for Removals services from Cranbrook, Kent to London
Bournes are simply the best. We've moved many times before and were most impressed with the polite, calm and efficient Team at Bournes. Selling a house is stressful enough, and we felt we were in reliable and safe hands on our moving day. We were particularly impressed that they had checked the weather forecast and predicted that the rain would stop within an hour and did the loft emptying into a bedroom and dismantling furniture until the rain had passed. Thanks to Rosie, Darren, Mick and Taylor.
Customer feedback for Removals services in Maidstone, Kent
We have not used Bournes before but we were really pleased with your service. Craig and George and their different helpers were absolutely fantastic. They worked so hard and were focused on getting the job done. Craig kept us informed about information we needed to know and always involved us in decision making. He was an excellent foreman. We were doing a major downsize so the process had been very stressful, but the actual move from the arrival of Craig and George on Wednesday morning to the completion on Thursday afternoon was stress free for us. Thank you.
Customer feedback for Removals service to Tunbridge Wells