When you pay a lot of money for something it can be disappointing when it doesn’t live up to your expectations. And moving house is no exception, especially when it comes to the move itself - which is why it's so important to make sure you're using a British Association of Removers (BAR) removal company.
If you're moving - look for the badge!
Reduce the headache of moving house with a BAR Removal Company
With so many options out there, it can be hard to try and narrow down your choice of Removal Company to one that ticks all of your boxes - especially when time and money are of the essence. Luckily, however, there are ways to avoid falling into common traps traps leading to bad experiences.
One thing you can do to make sure you’re in safe hands with a removal company is check whether they are registered with the British Association of Removers (BAR).
The BAR is an independent organisation dedicated to promoting professional excellence in the removals industry by developing and maintaining professional standards and services for the benefit of customers.
What does being a BAR member mean?
The main benefits to you of choosing a BAR removal company are:
1) All BAR Members must meet a minimum standard of quality and abide by a strict code of practice
To be a BAR removal company members are regularly inspected, and so must meet stringent criteria in order to ensure that their staff, vehicles, premises and facilities meet the standards required by the organisation. Therefore, by using a BAR registered removal company, you can be confident that they will be properly and professionally equipped to carry out your move – whether that be domestic, commercial or international.
2) Your pre-payment is protected by the BAR Advance Payment guarantee
It is quite normal for your removal company to ask for full payment in advance of your move, often around 7 days before hand.
If the company goes out of business then another BAR mover will step in and complete any services in your contract that are not yet provided at no extra cost to you.
In addition to the Advance Payment Guarantee BAR companies also offer a pre-payment protection through their terms and conditions, meaning if they cancel your move you will receive a full refund, or if the move is cancelled by the remover within 10 working days of your move date, a 150% refund to allow you to find another mover at short notice.
Make sure to check before booking that your moving company is a current member of the BAR by checking the BAR website or giving them a call as these guarantees may not cover you in the event that a company advertising the badge is no longer an approved member.
If you are moving outside of the UK it's also important to check your removal company is a member of the BAR Overseas group as non overseas group members only offer advance payment guarantees on UK-UK Moves, BAR Overseas member customers are protected for moves worldwide.
3) Independent Dispute Resolution
And if it still all goes wrong? Don't worry, although poor service or mistakes are the exception rather than the rule, in the event that something DOES go wrong, the BAR provides advice and support should you experience a problem with your BAR removal company through their Independent Alternative Dispute Resolution Service which is operated by the Property Ombudsman to ensure a fair resolution.
So if you want your move to run smoothly, ALWAYS check that the removal companies you’re receiving quotes from are members of the BAR. For more details, visit the BAR website
Still wondering why you need to use a BAR removal company?
If you're still not convinced why your removal company needs the BAR seal of approval then take heed from these entrants of a competition for 'move day horror stories' that we ran with Rightmove which explain it all!
Don't wave goodbye to your worldly possessions...
“We waved our two removal trucks goodbye 10 years ago now…and that was (nearly) the last we ever saw of them. Apparently, the drivers stopped at a rest area car park, got drunk and had a picnic whilst everything was stolen from out of the back of the trucks. They did turn up at the new home – two days later – as they had managed to retrieve our TV, which they duly delivered smashed to pieces, and a small cat in a basket that wasn’t ours (we had our pets with us in my car). We lost everything we owned in one hit and it took months to sort this all out with the insurance people. True story!"
Make sure you get what you paid for...
“Our move was kind of quick (we had 3 days’ notice!) so we booked a removal company and told them to turn up at 8am as it was a 3 hour drive and we wanted to have enough time to load up. It just went downhill from there; they couldn’t speak a word of English and wouldn’t help load the van. My dad made it clear that no monies were being handed over unless they did their job! They stuffed the bags of clothes and boxes etc at the back, cooker etc at the front and then realised that nothing else would fit. I had to leave clothes, the microwave, curtains etc at the flat, for which I was fined by the Council.
“When we finally arrived the men dumped everything in my driveway and stood there holding their hand out. My dad told them again to do their job or no money and after dumping EVERYTHING in my dining room (which is tiny) again held their hand out!”
Make sure you work with qualified, experienced, trained staff...
“Knock knock! You open the door. Your movers have arrived. Except they are an exceptional crew consisting of a 65 year old man, an illegal immigrant who doesn’t speak any English as he was randomly picked up at a gas station, and a waitress from your local McDonalds. They all admit this is going to be the first move in their lives, except the older gentleman who claims to be the crew leader. He believes in himself and his team. This happened to me 3 years ago; funny now, looking back!”
Need more help finding and choosing a removal company?
Find out everything you need to know about finding and choosing the right removal company for you with The Ultimate Guide to Removal Companies.