We are delighted to announce that Bournes International Moves has been named a top performer in a recent compliance audit undertaken by industry experts FIDI (Fédération Internationale des Déménageurs Internationaux). This puts Bournes in the top 30% of International Moving Companies when it comes to performance against the industry leading quality standard.
Our audit benchmarking report highlighted excellence in several areas:
* benchmark figures are provided by Ernst & Young for audited files as compared with worldwide FIDI averages from FAIM Audits.
What is FIDI FAIM?
The FIDI organisation has around 600 members in over 100 countries. FAIM is its quality certification programme and is widely recognised by customers of the International Removals and Storage industry as highest seal of quality. Customers should find peace of mind in knowing that when they work with a FIDI FAIM accredited company they will experience a worldwide consistent service conforming to pre-vetted high quality standards in managing and performing their move demonstrating that their service provider has the skills, resources and knowledge to do the job properly. Members can either achieve standard FAIM certification or, like Bournes, FAIMPLUS if they have also been approved by the ISO 9001:2007 quality management certification.
Bournes achieve top performer status during 2017 FIDI FAIMPLUS audit.
It is a requirement of the FIDI-FAIM certification programme that all international removal companies have a periodic independent assessment of their inter-continental moving activities via an independent audit performed by independent assessors Ernst & Young every three years. During the audit companies are scored on compliance against the standards to establish level of risk of service failures for customers, the higher the conformance the lower the risk.
In February Bournes were audited by Ernst & Young as part of our regular 3 year compliance procedure. As a result of our audit we achieved above average scores compared to both UK international removals companies and FIDI members worldwide in demonstrating our compliance to the FAIMPLUS standard and were proud to be identified as one of the top 30% of performers.
As a result of our outstanding audit report Bournes now receive the full FAIMPLUS Renewal Certificate, assuring customers that we will continue to handle their international moves with highest excellent standards of care.