UK MOVES PROCESS

At Bournes we provide a range of removals and storage services to help you move house from packing and wrapping your furniture, loading on a vehicle and transporting to your new home and then unpacking and taking away all the packing materials. We also offer lots of additional services on top of that like handyman and housemaid services to make moving as easy as possible.

The cost of moving house is made up of lots of different factors, so when you call us we’ll ask you some questions to find out about your specific move requirements and in most cases will arrange for a Move Consultant to visit to undertake a free, no obligation pre-move survey which will cover:

• What’s important to you about the move.
• Any questions or concerns you’ve got about the move
• The amount of items you wish to move (the volume)
• Access to your property(s) and to the rooms inside
• Any special items you need moving
• Advice and tips for your move
• Explain what happens next

The visit should last no more than an hour (depending on your property size) and will allow us to provide an accurate quotation for your move. Download our guide to your move consultation.

Alternatively if you would prefer, or if you only have a small amount to be moved, you can complete and return our online inventory to estimate your own volume to be moved or we can arrange a live video survey.

From these specifications and feedback from the Move Consultant we will start to create your tailored move plan and quotation. Careful planning ensures all the right resources, including the staff, the packing materials and vehicles required are all in place and that all our costs are clear, upfront and with no hidden charges.

In deciding which options you would like you should consider the time and materials required to pack (you'll need tape, boxes, packing paper, bubble wrap, etc.) and importantly the packing skills required to ensure your items arrive safely.

If you're not sure which option is best for you let us provide a quote with the optional upgrade of a packing service as it may not cost as much as you think and could save you a lot of time and stress in the run up to the move. We offer the following types of packing:

• Full packing service
• Part Packing Services
• Fragile packing
• Non Fragile Packing
• Self Packing Services
• Unpacking Services

You can also check out our packing to move house guide for hints and tips for doing your own packing

Our quotes are made up of two sections, your basic removal charge for the services you’ve requested and then additional services for those that you’ve asked for as options or that we would recommend you include.

Once you’ve received all your quotations you’ll need to check a few things to make sure you’re comparing prices on a like-for-like basis.

Take a look at our full guide to comparing removals company quotations here, or ask your move consultant for help.

Once we know you'd like to go ahead and we’ve booked your resources we will ask you to sign and return your acceptance form which contains your move details and any optional services you would like us to provide by ticking the relevant boxes.

Please ensure you read and understand our terms and conditions on the reverse of your quotation as signing the acceptance forms our contractual agreement. If you have any questions, please don't hesitate to ask your Move Consultant.

We require payment for your move at least 7 working days in advance. We accept credit and debit card payment via telephone or online 24/7 (click here for our payment portal). We can also accept cheques.

We offer a range of insurance and waiver options to provide extra peace of mind during your move, from insurance to protect you from the risks of damage to your belongings to protection should your move circumstances change.

• Comprehensive Removals Insurance for your belongings
• Property Damage Insurance
• Late Key Waiver
• Cancellation / Postponement Protection Waiver

Your move coorindator will guide you through everything you need to do in the run up to move day. If you have selected our full packing service you don’t need to do anything to prepare your items to move.

In your move plan we will specifically list any tasks that you have not selected for our crews to undertake and which will therefore be your responsibility to complete prior to the crew arrival.

These may inlcude:

• Self-assembly furniture
• Attics and lofts
• Cookers / washing machines / fridges and freezers
• Fixtures and fittings / curtains / blinds
• Garages and sheds
• Access / Parking
• Packing

View our full guide to preparing for move day here

Our crews will arrive at your home at a time pre-arranged between you and your Move Coordinator. Our crews are highly experienced and understand the pressures of moving day so will carry out your move in a friendly, caring and professional manner and help in any way they can. When we arrive we will prepare your home for the move by protecting carpets and surfaces before loading your belongings onto our vehicles ready to be transported to their new home.

On arrival your team leader will introduce himself and his crew. He’ll then undertake a quick walk through of your property with you to make sure he understands everything that is important to you and to let you know the plans for move day.

If there is anything you want kept separately or anything you don’t want to be moved either move these items to a dedicated area of your home or point them out to the team leader on arrival.