WORKING WITH BOURNES
The truth is, no two clients are the same and depending on the services your organisation requires and how you like to work, the process of working with Bournes can be very different. That being said, when you contact us this is the relationship you can typically expect to enjoy:
Understanding your business
This is one of the most valuable parts of our relationship with you, and something we will seek to do continuously. We work with you to explore your current situation, understand your challenges and unique requirements.
We’ll look at your needs today as well as your goals in the future, whether that’s delivering urgent skills in global locations, delivering growth in new markets or reducing costs and improving return on investment. We take into account all the stakeholders involved in your programme, from the assignment manager to procurement to the individual assignees and beyond.
Once we’ve got to know you a bit better we will work together to identify gaps between current performance and the optimal levels you’d like to achieve. We’ll help you understand the impact of these gaps on the areas that are important to you, for example costs, assignee satisfaction or attracting new talent.
You’ll be offered our expertise to assist in identifying common problems or areas of underperformance including policy design, initiation, relocation planning and preparation, service delivery or payment collection. We’ll help you diagnose little problems which could uncover big opportunities to influence your success.
Even if you aren’t ready or don’t need make big changes we can definitely help to identify a few quick wins that will make sure our conversations always add value.
We’ll work together to design a great solution for consistent successful relocations with predictable outcomes.
Our goal is to design and build solutions that close the gap between current and optimal performance. We’ll use our industry standards, benchmarking, technical knowledge and unique functionality along with our flexibility, innovative solutions, personal experience, global knowledge to design tailored, proven solutions. We'll help you compare your options and test out our solutions to work out what’s the best fit for you.
Implementing and Optimising
For us it’s not just about winning your business, it’s about optimising your return on your investment and continuing to do so wherever the future takes you.
Once you're happy to move forward with working with the first step is usually a detailed, comprehensive implementation. This will ensure that when a contract or new service relationship goes live it runs smoothly and everyone achieves what they want to.
We’ll make sure everyone’s expectations and objectives are set out with custom service level agreements, we’ll work with your team to conduct training or knowledge sharing for both parties, we’ll customise our IT systems and processes to fit your individual needs.
Once we’re up and running it’s all about working together to ensure that you get optimal results in their relocations. As a team we’re proactively thinking about the next step, year around, not just at scheduled review meetings.
We’ll talk regularly to create improvements and look at new ways to add value or identify cost savings opportunities using our management information and benchmarking. We’ll work hard to understand the changing nature of your business and help you plan for the short and long term future and we’ll share with you any industry best practice or developments that we think will help.
Our goal is a long term productive partnership where we can always add value and grow with you.