International Move Manager

International Move Manager

Location: Tunbridge Wells, Kent OR Rye, East Sussex (Remote working available). 

Hours: Full time (40 hours per week, Monday-Friday).

An exciting opportunity has arisen to join our Customer Service Team. Bournes provides a portfolio of services to a diverse range of clients and we are looking for professionals with International Move Manager and supply chain management experience. 

We are looking for a dynamic individual who is passionate about customer service and who has a proven track record of taking ownership and going the ‘extra mile’ ensuring ultimate customer satisfaction.

Key Responsibilities

• Door to door move management including management of freight forwarders, overseas partners and 3rd party services. 
• Provide guidance and support to customers throughout the move including customs documentation, transit schedules and individual requirements.
• Liaise with clients, suppliers, shipping lines, agents, road crews and overseas partners to ensure all aspects of the move are delivered smoothly - from packing, transport and transit schedules to delivery and after-sales service.
• Manage all aspects of the move using the Moveware move management system including booking, billing and communications. 
• Review and approve supplier invoices, produce sales invoicing and supporting documentation. 

Requirements

We'd love to meet you if you are:

• An excellent communicator (written and verbal) who takes pride in meeting your deadlines and consistently delivers.
• Experienced as a Move Manager / Coordinator with both Domestic and International experience and an understanding of FIDI quality standards. 
• Passionate about great customer experience with excellent customer service skills and the ability to be calm and empathetic towards customers
• A stickler for attention to detail to maintain client files, including computerised records with move specifications and costs 
• Positive with a pro-active approach to solving customer issues
• Skilled at influencing and negotiating 
• Organised with excellent prioritising skills and ability to work under pressure and manage your time effectively
• Experienced in working to meet targets
• Commercially aware with an ability to maximise revenues and control costs alongside
• Able to work independently but also as part of a team and share best practices is essential
• Experience of Moveware or other industry CRM/Move Management software is advantageous. 
• Experience in dealing with complaints is desirable.
• Industry training including FIDI and BAR qualifications alongside foreign language skills are desirable but not essential

Benefits offered

• Hybrid working (Split time Work from office/work from home)
• Contributory pension scheme
• Wellness programmes
• Company events & social hours
• On-site parking
• Life insurance
• Referral programme

If you'd like more information or a full copy of the job description please email hr@bournesmoves.com 

Interested? Fill in the form on this page to apply now!