Move Manager

We have an opening for an experienced Move Manager join our Customer Services team based at High Brooms, Tunbridge Wells.

This is a full time permanent position, and we would welcome applications from those who meet the job role criteria below.

 

Responsibilities:

  • Responding to customer enquiries, booking surveys, issuing sales quotations and administering new moves/ relocation bookings
  • Co-ordinate the move, door to door, liaising with crew, shipping lines and agents and keeping the customer updated
  • Advising customers on services including insurance and storage, and amending customer bookings and quotations as necessary
  • Planning and managing unforeseen issues through the move (e.g. late keys) and resolving any customer concerns throughout the moving process
  • Co-ordinate with the sales team, crew and Operations to ensure that any changes are communicated internally and the operations crew are fully briefed before each move
  • Process all administration though IT systems accurately and on time, ensuring that all moving documentation is managed efficiently

Requirements:

  • Previous Move Management experience is required for this role
  • Applicants should have domestic experience, and it would be advantageous to have third party, international, European or import export experience
  • Experience using Microsoft Office and a CRM System, Moveware would be an advantage
  • Excellent verbal and written English and good numeracy is required
  • Must have excellent customer service skills; be calm and clear and show empathy to customers, as moving home is often a stressful experience
  • Excellent organisational and time management skills, must have strong attention to detail
  • Must be able to work under pressure and be adaptable to changing customer/ move priorities
  • Must be a team player, self-motivated and thrive in a fast paced working environment

Benefits offered:

  • Competitive salary based on knowledge and experience
  • Industry specific training and behavioural skills training offered
  • Ongoing support, working in a family and team orientated company
  • Enhanced annual leave, contributory pension scheme and life assurance offered
  • Length of service and recognition programmes, employee assistance support, team and family social events

 

STILL INTERESTED?

If you meet the above criteria and are interested in applying, send you CV to Caroline in HR @ HR@bournesmoves.com or call Caroline on 01797 228 002 for more information