We are delighted to share that once again Bournes have been shortlisted as one of the Best International Removals Company in the UK reaching the final 3 companies in British Association of Removers 'Overseas Mover of the Year' 2019 competition.
The judges will now evaluate the three finalists and the winner will be announced on the 25th May at the BAR Annual Conference Gala Dinner.
Bournes have a proud history with this award having won in 2017 and 2015 and reaching the finals in 2018. The award was created by the BAR's Overseas Group Council to encourage and celebrate high standards and to reward those companies who lead by example and excel in customer service. The competition focuses completely on the "customer experience" from end to end, taking into account interactions with Bournes right from the customer deciding to move through to post move follow up and feedback including:
- Website experience
- Initial contact
- Quote content, layout, clarity and information provided
- Knowledge, professionalism and helpfulness of staff
- Commitment to quality and high standards
Reaching the finals of this competition is a great achievement that we believe truly demonstrates the care and attention each one of our staff puts in to creating a great customer experience, from our sales teams to our crews, our move managers and back office staff to our mechanics, quality, health and safety teams and beyond - we really couldn't create the great experiences needed to be recognised by organisations like the BAR without each and every member of the team playing their important role.
A big thank you to the whole team and to all our lovely customers that provided us with feedback to help u reach the final stages. We wish all the other finalists the best of luck and look forward to finding out the winner in May!
Find out more about Bournes Awards.