Global Relocation & Moving Specialist

Global Relocation & Moving Specialist 

Location: Tunbridge Wells, Kent

Hours: Full time (40 hours per week, Monday-Friday).

Bournes Relocation Solutions are a provider of International Relocation services to the corporate market, including Household Goods Removals and Destination Services.

Role Overview

You will be responsible for advising, coordinating and administering a range of moving and relocation services to corporate clients, working with our global service network. This includes home finding in the UK and Internationally, management of household goods moves, school placements, area orientation & settling in services, policy administration and expense management.

You will be responsible for delivering a consistent, quality-driven customer service experience to our Corporate Accounts and their assignees. 

Key duties 

• Arranging survey appointments and conducting needs assessments to determine service requirements, and providing pre-assignment briefings as directed to manage assignee expectations. 
• Produce quotations within contract agreements for approval by your Accounts, liaising with our supplier network and internal colleagues where required.
• Liaise with the Operations team to ensure all bookings are accurately resourced and planned. 
• Coordinate service delivery throughout the relocation, acting as a sole point of contact for the account and assignee, including support with the preparation of documents and internal administration, researching solutions and liaising with third parties and supplier network as required. 
• Provide advice, guidance and support to the assignee throughout the move to ensure a smooth relocation experience, including providing regular timely updates. 
• Maintain excellent standards of documentation in our CRM system, following procedures accurately and ensuring compliance with service level agreements, assignee needs and our internal and external quality standards.
• Develop relationships with Corporate Clients and work collaboratively to identify opportunities for continuous improvement, attending client review meetings and presenting reports as required. 
• Support new accounts with the implementation of new business. 
• Work closely with managers to evaluate department performance and contribute to ideas that drive continuous improvement. 

Requirments

We'd love to meet you if you are:

• Empathetic and courteous to your colleagues, customers, partners and others you deal with, treating them with care and consideration at all times.
• Great at building and maintaining effective working relationships within your team and other departments.
• A good communicator with both customers, colleagues and third parties. 
• Experienced in Household Goods Move Management (experience of Destination Services is an advantage but not essential - full training will be provided).

If you'd like more information or a full copy of the job description please email hr@bournesmoves.com 

Interested? Fill in the form on this page to apply now!